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✨MEDSPA
3x consultation bookings
How a luxury medspa scaled from 2 to 5 locations in 18 months
Company: Radiance MedSpa
Location: Beverly Hills, CA
The Challenge
Radiance MedSpa was struggling to manage growing demand across multiple locations. Their team was spending 15+ hours per week on manual follow-ups, consultation scheduling was chaotic, and they were losing potential clients due to slow response times. With plans to expand to 5 locations, they needed a system that could scale without adding administrative overhead.
Key Pain Points
- •Manual follow-up consuming 15+ hours weekly
- •Inconsistent client communication across locations
- •Lost leads due to 24+ hour response times
- •No centralized view of client journey
- •Difficulty tracking treatment packages and renewals
The Solution
Radiance implemented The Buzz CRM with a focus on automation and multi-location management. They deployed Voice AI for initial consultations, automated follow-up sequences for post-treatment care, and unified their client database across all locations.
Voice AI for 24/7 consultation booking
Automated post-treatment follow-up sequences
Multi-location client database synchronization
Treatment package tracking and renewal reminders
Integrated payment processing for deposits
SMS and email automation for appointment reminders
The Results
3x increase
Consultation Bookings
From 45 to 135 monthly consultations
Under 1 Minute
Response Time
Down from 24+ hours
68% reduction
No-Show Rate
From 22% to 7% no-shows
15 hours/week
Admin Time Saved
Reallocated to client care
240% increase
Revenue Growth
In 18 months across 5 locations
89%
Client Retention
Up from 64%
IMPLEMENTATION TIMELINE
Implementation: 2 weeks • Full adoption: 6 weeks • ROI achieved: 3 months
"
The Buzz CRM transformed how we operate. We went from drowning in spreadsheets to having a sophisticated system that makes us look like a national chain. Our clients get instant responses, our team is more efficient, and we're booking more consultations than ever. It's been the key to our expansion.
Dr. Sarah Chen
Founder & Medical Director, Radiance MedSpa