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🦷DENTAL PRACTICE
40% reduction in no-shows
An orthodontic practice eliminated scheduling headaches with smart automation
Company: Smile Design Studio
Location: Austin, TX
The Challenge
Smile Design Studio, a high-end orthodontic practice, was losing $15,000+ monthly to no-shows and last-minute cancellations. Their manual reminder system was inconsistent, rescheduling was time-consuming, and they had no way to predict or prevent no-shows. The front desk team was overwhelmed with phone calls, and patient satisfaction was declining.
Key Pain Points
- •$15,000+ monthly revenue lost to no-shows
- •18% no-show rate across all appointments
- •Manual reminder calls taking 10+ hours weekly
- •Difficult to fill last-minute cancellations
- •No patient communication preferences tracking
- •Overwhelmed front desk staff
The Solution
Smile Design implemented The Buzz CRM with intelligent appointment management, multi-channel reminders, and predictive no-show prevention. They automated the entire patient communication workflow from booking to post-visit follow-up, and implemented a waitlist system for last-minute openings.
Multi-channel appointment reminders (SMS, email, voice)
Predictive no-show risk scoring
Automated waitlist management
Two-way SMS for easy rescheduling
Treatment plan follow-up sequences
Birthday and milestone celebrations
Review request automation
The Results
40% reduction
No-Show Rate
From 18% to 10.8%
$9,000/month
Revenue Recovered
From reduced no-shows
85%
Last-Minute Fills
Of cancellations filled from waitlist
10 hours/week
Staff Time Saved
On reminder calls
96%
Patient Satisfaction
Up from 82%
3x increase
Online Reviews
In positive reviews
IMPLEMENTATION TIMELINE
Implementation: 1 week • Full adoption: 3 weeks • ROI achieved: 1 month
"
The Buzz CRM solved our biggest operational headache. No-shows are down dramatically, our schedule stays full, and our team can focus on patient care instead of phone tag. The automated reminders and waitlist system alone have paid for the software ten times over.
Dr. James Park, DDS
Owner, Smile Design Studio